Resilience and Collaboration at Work:
Enhancing relationships to improve workplace satisfaction, productivity & patient care

The Centre for Practitioner Renewal (CPR) is pleased to announce a new fall lecture series: Resilience and Collaboration at Work: Enhancing relationships to improve workplace satisfaction, productivity and patient care. This series consists of 5 lunch-hour sessions which will be held over the fall. Each session will consist of a brief didactic portion that will be followed by an opportunity to work through genuine experiences. Based on interest and participant feedback, sessions may be repeated and expanded in the future. Future sessions may also be targeted to specific disciplines and practice areas.

Experiencing fulfilling workplace relationships are important to our satisfaction and engagement at work. The goal of this series is to help staff make the most of their workplace relationships in order to increase workplace satisfaction and productivity. Attending to workplace collaboration leads to high-level patient care and enhanced resilience among staff. 

We invite you to attend as many of these sessions as possible.  Each session is intended to be a ‘stand alone’ session and has it’s own merit.

The sessions will be held at SPH, Providence Level 1, Conference room 7 from 1200-1300h.

The 5 sessions include:

1. Optimising Collegial Relationships at Work (Oct. 15, 2010)

By the end of this session, participants will be able to:
1) Recognise and have strategies to manage dual relationships
2) Identify and have strategies to manage intra-personal and inter-personal  boundaries
3) Understand how collegial relationships and work/home balance interact

2. Caring for Self, Caring for Others (Nov. 3, 2010)

By the end of this session, participants will be able to:
1) Enhance a healthy work/home balance
2) Minimise the negative and maximise the positive effects of work and       workplace relationships with both patients and colleagues
3) Amplify resilience at work

3. Communicating to Understand and be Understood (Nov. 17, 2010)

By the end of this session, participants will be able to:
1) Apply models of communication selectively
2) Implement enhanced communications skills for patients and colleagues
3) Give and receive respectful feedback to/from colleagues and patients

4. Fostering Forgiveness and Reconciliation at Work (Nov. 24, 2010) - Postponed until further notice!

By the end of this session, participants will be able to:
1) Manage conflict at work and minimise its negative effects
2) Understand a process to forgive & reconcile difficult workplace          relationships
3) Maintain respect and perform effectively in environments with conflict

5. Being Psychologically Well at Work (Dec. 1, 2010) - Postponed until further notice!

By the end of this session, participants will be able to:
1) Apply techniques to manage resistance, fatigue and grief related to workplace change
2) Understand some causes, effects and management strategies for anxiety, depression, work-related traumatic stress and other mental health concerns in the workplace
3) Recognise ‘normal’ and ‘abnormal’ emotional expression

If you have any questions about these sessions, please contact Anna Haliakova at cpr@providencehealth.bc.ca or 604-806-8360.